Althea Coutinho
Designed Express Lane, a rule-based auto-quote path that grew bound policy share 4x in two quarters. Also designed the AI routing surface for fleet underwriting, spanning the underwriter's risk decisions and the agent's submission flow.
08/2025 - 03/2026
Designed source traceability that lets actuaries open any figure to its origin in one click, cutting research time by 70%. Reimagined the actuarial workspace across filing review and rater building, in one canvas.
Scaled the studio 15x in revenue, from 2 to 30 designers. Co-founded a Mumbai UX studio that built for India's fintech and insurtech unicorns, Razorpay, Acko, and Nium, alongside Adobe.
Redesigned Nirvana Insurance underwriting data into a scannable risk scorecard, doubling policies reviewed per underwriter.
Designed 1Finance's personal-finance advisory ecosystem, from customer app to advisor portal, managing ~$1.9B in assets under advisory.
Designed a concept exploration where an AI agent reads a broker's inbox, extracting and cross-checking submission data in seconds.
Designed source traceability for Effective AI's actuarial platform, opening any figure to its origin and cutting research time by 70%.
Redesigned Razorpay's merchant dashboard information architecture for 12M+ merchants, halving a 250,000-a-month support load.
Everyday things I notice walking around the UK.
Interfaces that left the screen for the real world.