Althea Coutinho

IdesignAI-nativeproductsforexpertsinhigh-stakeswork.

IdesignAIproductsforthepeoplewhorunbankingandinsurance.

01/2025 - Present

Designed Express Lane, a rule-based auto-quote path that grew bound policy share 4x in two quarters. Also designed the AI routing surface for fleet underwriting, spanning the underwriter's risk decisions and the agent's submission flow.

08/2025 - 03/2026

Designed the shift for actuaries from gathering data to making decisions, cutting research time by 70%. Reimagined the actuarial workspace across filing review and rater building, in one canvas.

05/2015 - 06/2025

Scaled the studio 15x in revenue, from 2 to 30 designers. Co-founded a Mumbai UX studio that built for India's biggest fintech and insurtech unicorns, including Acko, Razorpay, Paytm, and Nium.

RREESSUUMMEE

Regulatedindustriesholdsomeofthehardestdesignproblems

Regulatedindustriesholdsomeofthehardestdesignproblems

FOR NIRVANA INSURANCE
AI routing without transparency creates rejection, not adoption
CCAASSEE SSTTUUDDYY
CONCEPT PROJECT
A broker's inbox is a compliance problem dressed as an admin task
CCAASSEE SSTTUUDDYY
When 250,000 tickets a month is your research dataset, the UX failures are impossible to ignore.

FOR NIRVANA INSURANCE

AI routing without transparency creates rejection, not adoption

CCAASSEE SSTTUUDDYY

CONCEPT PROJECT

A broker's inbox is a compliance problem dressed as an admin task

CCAASSEE SSTTUUDDYY

When 250,000 tickets a month is your research dataset, the UX failures are impossible to ignore.

Workshops,sketches,andtheworkinmotion.

Regulatedindustriesholdsomeofthehardestdesignproblems

ThingsInoticedoffthescreen

Regulatedindustriesholdsomeofthehardestdesignproblems

Everyday things I notice walking around the UK.

WWAANNDDEERR IINN

Things that catch my eye when I'm travelling.

CCOOMMEE AALLOONNGG

Interfaces that left the screen for the real world.

TTAAKKEE AA LLOOOOKK